I was sitting in church the other day, and the pastor wanted to show a quick clip of a video from YouTube.  The pastor had a great build up to the clip, and he nodded at the assistant and . . . . . . . . . . . . . nothing. YouTube just sat and spun . . . . and spun . . . . . and spun . . . . and . . . . . . well you get the point.

We all encounter these situations. Here are some tips to help navigate them.

Why does this happen?

That is the problem. There are A LOT of variables in network computer systems.  So why this happens isn’t always an easy answer.  It can be many things, including:

  • Your end device (computer/phone/tablet)
  • The wireless signal inside your building/home
  • Network infrastructure such as switches and wires inside your building / home
  • Your router / firewall
  • Your internet provider’s equipment at your home/building
  • The internet provider’s connection to the world
  • Any place between you and the service (YouTube in this case) equipment


  • YouTube itself . . . . .



With all of these variables, how can I EVER be expected to fix things?

Ultimately some of these items are outside of your control. However, for most items, there are a lot of things you can do to help yourself at home and work.   Here are some items to help:

  • Reboot (restart) your phone/computer/tablet.
    • If there are errors with the device a reboot will fix many of them.
  • Reboot your wireless access point and/or router.
    • Depending upon your environment rebooting the wireless every month or 2 will help with reliability. I personally reboot my home access point once a month and it really helps!
  • Rebooting your network router.
    • Again, depending upon your environment rebooting a router will clear out memory errors and make things faster / more reliable.
      For corporate clients with NGT, you will find NGT is often doing these during maintenance windows.
  • Having a good internet provider is important. We are lucky that in the Midwest we have many strong service providers.
    • If you are unsure of this, please contact NGT. We are more than happy to help recommend / suggest!

I have done all the things that I know how to do, what
else can I do?

You are welcome to contact NGT; we are glad to steer you in the right direction!

How do I get in touch with NGT?

We are glad to provide some advise!

Follow this link: http://www.ngthelp.com to email, chat, or call!