Let us be your IT Department
How We Can HelpStatus
Current Updates
Microsoft 365 Outage
Current Status: Service Disruption
Microsoft is experiencing a widespread outage affecting Outlook, Exchange Online, Teams, Defender, Purview, and the Microsoft 365 Admin Center. Users may see sign‑in failures, delayed email, and intermittent connectivity.
Microsoft Statement
Microsoft has identified an issue within part of their North American infrastructure that is preventing traffic from processing normally. Engineering teams are working on recovery. No ETA has been provided.
Impact:
Email delays
Teams connectivity issues
Authentication failures
Admin portal errors
Our Monitoring
We are tracking Microsoft’s incident (MO1221364) and will update this page as new information becomes available.
Client Action
No action required at this time.
Priority/Emergency Support
If you have a priority or after-hours emergency that cannot wait until the next business day, please call 641.562.2226 or 641.592.2700. Listen to the the voice prompt. When asked, press 9.
Your voicemail will be relayed to an on-call technician who will respond to you as soon as possible to begin working the problem.
(Note: Priority 1/Emergency support is conducted on an emergency basis and will be billed at a higher rate.)
Chat
Online Chat
NGT’s help desk is available 7am-5pm Monday through Friday to help you with your IT questions.
Click below to start an online chat session!
Email Help Desk
NGT’s help desk is available 7am-5pm Monday through Friday to help you with your IT questions.
Start a ticket by emailing help@ngtnet.net!
Phone
Call Help Desk
NGT’s help desk is available 7am-5pm Monday through Friday to help with your IT questions.
Call us today to help with your IT needs!
641.562.2226 or 641.592.2700
Text Help Desk
Submit a ticket via text message (even with photos)
to communicate with NGT through text messaging.
To get started text your name, company and issue to
641.217.6100
Standard message and data rates may apply. By texting you agree to receive text messages from NGT. You can opt out of message by texting 641-217-6100 or calling 641-562-2226 noting you would like to to opt out.
PORTAL
Client Portal
As a current NGT client, you can log in to view, edit or submit a ticket.
Click below to log in!
Remote
Remote Access
NGT is able to see what you see on your screen with remote access software. Help us see what you see!