Let us be your IT Department
How We Can HelpTEXT
NEW!! Submit a Ticket via Text
We’re excited to announce a new support option!
Submit a ticket via text message (even with photos)
to communicate with NGT through text messaging.
To get started text your name, company and issue to
641.217.6100
Standard message and data rates may apply
Chat
Online Chat
NGT’s help desk is available 7am-5pm Monday through Friday to help you with your IT questions.
Click below to start an online chat session!
Ticket
Submit a Ticket
NGT’s help desk is available 7am-5pm Monday through Friday to help you with your IT questions.
Submit the form below to start a ticket!
Remote
Remote Access
NGT is able to see what you see on your screen with remote access software. Help us see what you see!
Phone
Call Help Desk
NGT’s help desk is available 7am-5pm Monday through Friday to help with your IT questions.
Call us today to help with your IT needs!
641.562.2226 or 641.592.2700
Emergency Support
If you have an after-hours emergency that cannot wait until the next business day, please call 641.562.2226 or 641.592.2700
- Listen to the the voice prompt.
- When asked, press 9.
Your voicemail will be relayed to an on-call technician who will respond to you as soon as possible to begin working the problem.
(Note: Priority 1/Emergency support is conducted on an emergency basis and will be billed at a higher rate.)
Portal
Client Portal
As a current NGT client, you can log in to view, edit or submit a ticket.