Let us be your IT Department
How We Can HelpStatus
Current Updates
Office 365 is currently experience an outage with Sharepoint Online sites. Users may experience a 503: Service Unavailable error code. Microsoft is currently working on restoring the service.
Priority/Emergency Support
If you have a priority or after-hours emergency that cannot wait until the next business day, please call 641.562.2226 or 641.592.2700. Listen to the the voice prompt. When asked, press 9.
Your voicemail will be relayed to an on-call technician who will respond to you as soon as possible to begin working the problem.
(Note: Priority 1/Emergency support is conducted on an emergency basis and will be billed at a higher rate.)
Chat
Online Chat
NGT’s help desk is available 7am-5pm Monday through Friday to help you with your IT questions.
Click below to start an online chat session!
Ticket
Submit a Ticket
NGT’s help desk is available 7am-5pm Monday through Friday to help you with your IT questions.
Submit the form below to start a ticket or email help@ngtnet.net!
Phone
Call Help Desk
NGT’s help desk is available 7am-5pm Monday through Friday to help with your IT questions.
Call us today to help with your IT needs!
641.562.2226 or 641.592.2700
Text Help Desk
Submit a ticket via text message (even with photos)
to communicate with NGT through text messaging.
To get started text your name, company and issue to
641.217.6100
Standard message and data rates may apply. By texting you agree to receive text messages from NGT. You can opt out of message by texting 641-217-6100 or calling 641-562-2226 noting you would like to to opt out.
Remote
Remote Access
NGT is able to see what you see on your screen with remote access software. Help us see what you see!
Portal
Client Portal
As a current NGT client, you can log in to view, edit or submit a ticket.