Let us be your IT Department
How We Can HelpStatus
Current Updates
NGT will have limited resources during an all-staff training event held on August 14th, 2025. Our store fronts will be CLOSED. Due to this planned staff training, our response times will be a bit longer for ticket submissions. Please submit regular tickets by email or from www.ngthelp.com. Calls will be routed to voicemail. If you have a technical emergency that can’t wait, please use our Priority 1/Emergency system. We will resume normal business operations on August 15th. We’re sorry for any inconvenience!
Priority/Emergency Support
If you have a priority or after-hours emergency that cannot wait until the next business day, please call 641.562.2226 or 641.592.2700. Listen to the the voice prompt. When asked, press 9.
Your voicemail will be relayed to an on-call technician who will respond to you as soon as possible to begin working the problem.
(Note: Priority 1/Emergency support is conducted on an emergency basis and will be billed at a higher rate.)
Chat
Online Chat
NGT’s help desk is available 7am-5pm Monday through Friday to help you with your IT questions.
Click below to start an online chat session!
Ticket
Submit a Ticket
NGT’s help desk is available 7am-5pm Monday through Friday to help you with your IT questions.
Submit the form below to start a ticket or email help@ngtnet.net !
We want to inform you that we recently discovered an issue affecting our online ticket submission form at www.ngthelp.com. Over the past few weeks, some users have experienced difficulties submitting requests through the form. Our team is actively working to resolve the issue and restore full functionality as quickly as possible.
What this means for you:
If you didn’t receive a notification your ticket was submitted with a ticket number, please contact us directly at help@ngtnet.net or call us at (641) 562-2226. We’ll make sure your request is received and addressed promptly.
We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.
Thank you,
Next Generation Technologies
Phone
Call Help Desk
NGT’s help desk is available 7am-5pm Monday through Friday to help with your IT questions.
Call us today to help with your IT needs!
641.562.2226 or 641.592.2700
Text Help Desk
Submit a ticket via text message (even with photos)
to communicate with NGT through text messaging.
To get started text your name, company and issue to
641.217.6100
Standard message and data rates may apply. By texting you agree to receive text messages from NGT. You can opt out of message by texting 641-217-6100 or calling 641-562-2226 noting you would like to to opt out.
Remote
Remote Access
NGT is able to see what you see on your screen with remote access software. Help us see what you see!
Portal
Client Portal
As a current NGT client, you can log in to view, edit or submit a ticket.