Security Tips
Bank or Shipping Spoof Emails
What is a spoof or phishing email?

Email spoofing may occur in different forms, but all have a similar result: a user receives email that appears to have originated from one source when it actually was sent from another source. Email spoofing is often an attempt to trick the user into making a damaging statement, releasing sensitive information (such as passwords), or opening a harmful attachment.

Examples
Recently NGT has seen a lot of email spoofs that refer to IRS payments, other bank transactions, UPS shipments, etc. Below are a few examples.

From: name@irs.gov
Subject: Your Federal Tax payment

Your federal Tax payment (ID: 5047711435477), recently initiated from your checking account was returned by the your Bank.

Rejected Tax transfer
Tax Transaction ID: 5047711435477
Rejection Reason See details in the report below
Tax Transaction Report tax_report_5047711435477.pdf (Adobe Acrobat Reader Document)

You can avoid unnecessary penalties and interest by paying your taxes in full and on time. This application will allow you or your authorized representative (Power of Attorney) to apply for an installment agreement if you cannot pay your taxes in full.


From: MARILU Neff
Subject: Wire Transfer Confirmation

Dear Sirs,

Your account # Business Account ***
Wire Debit Amount: $13,717.35
Transfer Report: View

Make sure that everything is as you requested. The wire transfer will be processed within 2 hours.

MARILU Neff,
Federal Reserve Wire Network


From: U.S. Postal Service
Subject: USPS Delivery Failure Notification
Attachment: USPS report.zip

Hello!

Unfortunately we failed to deliver the postal package you have sent on the 19th of September in time because the recipient's address is erroneous.

Please print out the shipment label attached and collect the package at our office.

United States Postal Service

How do I know?

There are a few things you can check to see if it may be a spoof email.

  • Is the senders email address what you'd expect it to be?
    • Often times the email address will be something a little bit strange.
  • Do the URL's of the links seem strange?
    • Often time you can hover over a link or right-click and view the properties to see what the URL of a link is. If it seems strange, don't click it.
What else can I do?

Typically these spoof emails are received from a site that you may have an account on. If the email is real, that same information can usually be found in your account. A good practice is to log in to your account and look to find that information on there instead.

Feel free to forward a suspicious email to NGT Support before opening any attachments or clicking on links. We'll check it out and let you know if it is safe.


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